Frequently Asked Questions

Add the products you want to your cart and go to checkout. Enter your billing details, pick a delivery and payment method, then confirm the order. A confirmation email with your order number is sent immediately afterwards.

It depends on the product and on the delivery method you pick at checkout. The estimated delivery time is shown for every option before you confirm the order, and the confirmation email repeats it.

Sign in and open "My orders" in your account. Every order shows its current status and, once issued, its invoice. If you ordered as a guest, use the order link in your confirmation email.

Check your spam and promotions folders first: automated messages are sometimes filtered there. If the email is still missing 15 minutes after ordering, contact our customer service with your order number and we will resend it.

The available methods are listed at checkout and depend on your country and the contents of your cart. Every transaction runs through an encrypted, industry-standard payment provider, so your payment details never reach us.

Yes. An invoice is issued for every order and can be downloaded from the order details page in your account. If you are buying as a company, enter your VAT number at checkout so that it appears on the invoice.

Consumers in the European Union have a 14-day right of withdrawal on most purchases. Some categories are excluded by law; where an exception applies, it is stated on the product page and in our terms.

Contact our customer service with your order number and a short description of the problem. We will look into it and arrange a replacement or a refund wherever that is warranted.

Use the form on our Contact page or write to the email address listed there. We usually reply within one business day.